Q: What is responsive design?

A: Responsive design ensures that your website will display in all various screens: desktops, mobile devices, laptops, and tablets.  Responsive sites are programmed to resize, hide, shrink, enlarge, or move content to make it look good on any screen.

Q: Do I own my website?

A: Yes. Anything that Pixels USA builds specifically for you will be 100% owned by you. All of our packages include one year of free hosting. However, if you decide to move your site to another hosting company, we will gladly assist in making a smooth transition.

Q: I already have a domain name. How will you work with it?

A: We will be glad to redesign your site and upload it to your existing domain. You will need to update your name servers with your hosting company and provide us with login credentials for your domain.

Q: Can I get my own personalized email address?

A: Yes, will create personalized email addresses for your domain name. For example, Matt@yourdomainname.com. The number of email addresses that you will receive is based on the design plan that you purchase. Additional email addresses are available for an additional fee.

Q: Will I get login information for my website?

A: Yes, you own your site, so we will provide your login email and password upon site delivery.

Q: What are my responsibilities during the design process?

A: Immediately after purchasing your website design package, call or email us to schedule a meeting. During this meeting we will discuss details of your project, so that we will be able to design a site that best suits your needs.

Q: How long will it take for my website design to be completed?

A: Depending on the scope of your design, and the availability of information that we need to upload to your site, we can deliver your Basic, Limited, and Plus site in 5 business days, or less. Premium, Elite, and E-commerce sites can take up two weeks.

Q: Can you periodically update my website’s content?

A: Yes, we offer a website maintenance plan for $20/month. This includes basic editing of any text and image changes. Please note: this maintenance plan only covers basic text and image changes and does not cover new design changes or installation and configuration of performance plug-ins.

Q: If I’d like to update my site’s content after it goes live, can you train me?

A: Yes, remote training is included in our e-commerce, premium, and elite packages. Training for our basic, limited, and plus plans is available for $30/hour. This is a flat fee regardless of how many people are on the phone call.